Effective Date: January 1, 2024

Thank you for shopping with Mala Solutions Furniture and Fittings. We are committed to providing you with high-quality products and excellent customer service. Please read our Returns and Refund Policy carefully before making a purchase.

1. Damaged Products on Delivery:

If you receive a damaged product, please contact us at [contact@malafurniture.shop] within 60 days of receiving your order. We may request photographic evidence of the damage. Once verified, we will offer you the following options:

  • Replacement: We will send you a new, undamaged product.
  • Refund: If a replacement is not available, we will issue a full refund.

2. Products Damaged During Transit and Delivery:

For products damaged during transit or delivery, please notify us at [contact@malafurniture.shop] within 90 days of the delivery date. We may require photographic evidence of the damage. Options for resolution include:

  • Replacement: We will send you a new, undamaged product.
  • Refund: If a replacement is not available, we will issue a full refund.

3. Products Not Meeting Buyer’s Standard:

If the product received does not meet your standards upon delivery, please contact us within 60 days of receiving your order at [contact@malafurniture.shop]. You may be asked to provide details about the issue, and we will offer the following options:

  • Return and Exchange: You may return the product for an exchange of the same or similar item.
  • Refund: If an exchange is not desired, we will issue a full refund.

4. Return Process:

Before returning any product, please contact us at [contact@malafurniture.shop] to initiate the return process. Include your order number, a description of the issue, and any relevant photographs.

Return shipping costs for damaged or defective products will be covered by us. For products not meeting the buyer’s standard, return shipping costs will be the responsibility of the buyer.

5. Refund Processing:

Refunds will be processed within 5 business days of receiving the returned product. The refund will be issued to the original payment method.

6. Exceptions:

This Returns and Refund Policy does not cover:

  • Products damaged due to misuse, abuse, or neglect.
  • Products with normal wear and tear.
  • Products returned without contacting us or beyond the specified timeframe.

7. Contact Us:

If you have any questions or concerns about our Returns and Refund Policy, please contact us at [contact@malafurniture.shop].

By making a purchase on our website, you agree to adhere to the terms of this Returns and Refund Policy.

January 1, 2024